Beware of SunPass Text Scams Claiming Unpaid Tolls
If you receive a text message claiming to be from SunPass about unpaid tolls, do not click on any links—it’s a phishing scam.
SunPass has issued an official warning on its website, confirming that these messages are fraudulent and not sent by SunPass. Scammers are targeting customers by urging them to make immediate payments through fake links.
What You Need to Know:
- SunPass never asks customers via text to make payments or take immediate action on their accounts.
- The fraudulent texts claim that customers must pay unpaid tolls to avoid additional charges and include a link to a fake website.
- Clicking the link could lead to identity theft or financial fraud.
How SunPass Will Contact You:
If SunPass needs to reach you, legitimate communications will come from:
- Email: customerservice@sunpass.com or noreply@sunpass.com
- Text: 786727
If you receive a suspicious message, do not click on any links. Instead, report the scam to SunPass and verify your account directly through official channels.
SunPass users have been victimized by fraudsters in previous instances
In May, Florida residents also received text messages notifying them about an outstanding charge on their SunPass toll road payments.
Tapping the link in the message brought people to legitimate-looking SunPass websites where they would be charged the amount. The sites were fraudulent, State Attorney General Ashley Moody said at the time.
Ten fake websites were shut down by the Florida Cyber Fraud Enforcement Unit, including:
• sunpass-service.com
• sunpass-help.com
• sunpass-online.com
• sunpass-florida.com
• sunpass-toll.com
• sunpass-tolls.com
• sunpass-express.com
• service-sunpass.com
• tolls-sunpass.com
• web-sunpass.com
What is the real SunPass website?
The real SunPass website is https://www.sunpass.com/
The link in the most recent text was to sunpass.com-62vs.sbs/us. And to repeat, that is a fraudulent website. Do not click on the link to make a payment or submit personal information.
What should you do if you received the SunPass text?
The best advice to follow any time you receive an unsolicited text or call is to:
• Never click on a link. Instead, go to the SunPass website and check your account there.
• Never provide personal information when contacted by an unsolicited caller.
